FREQUENTLY ASKED QUESTIONS
Your Questions, Answered
Explore common inquiries below — designed to make your experience seamless and relaxing.
We are open Monday through Sunday from 9:00 AM to 9:00 PM. Our spa services are available during these hours, and appointments can be made up to 2 weeks in advance.
While walk-ins are welcome, we highly recommend making an appointment to ensure availability of your preferred service and therapist. You can book online or call us directly.
We accept cash, major credit cards (Visa, Mastercard, American Express), and digital payments (Apple Pay, Google Pay). Gift cards are also available for purchase.
We require 24 hours' notice for cancellations. Appointments cancelled with less than 24 hours' notice will be charged 50% of the service cost. No-shows will be charged the full amount.
Yes, we offer digital and physical gift certificates for any monetary amount. They never expire and can be used for any service. You can purchase them online or in person.
Absolutely. We are committed to using only cruelty-free and eco-friendly products. All our skincare and wellness products are ethically sourced and never tested on animals.
Yes, our treatments can be customized to meet your specific needs and preferences. During your consultation, our therapists will work with you to create a personalized experience.
We offer complimentary valet parking for all our guests. Self-parking is also available in the adjacent public garage with discounted rates for our clients.
Still Have Questions?
Our friendly team is here to help. Contact us for any additional information or special requests.